“Laura walks to the mall every day”

The statement “Laura walks to the mall every day” is simply a fact. It may be important to Laura to walk to the mall, or maybe she finds it tiring and boring but she does it because she finds it difficult to get on a bus and can’t afford a car or taxi, you just don’t know.

In this situation you need to ask questions to find out what it is about walking to the mall that is important to Laura. You could ask:

• If you had the opportunity to get a ride to the mall or catch a bus instead of walking, what would you do?

• Would you still walk in the morning if you knew that the mall was closed?

• How do you feel when you’re walking to the mall?