It describes how to provide information in a way that makes sense to that person, this could be how they want you to structure your language, if they want written words, symbols or pictures or perhaps an audio format.

It breaks the decision making process into 5 sections:

• How I like to get information
• How to present choices to me
• Ways you can help me understand
• When is the best time for me to make decisions?
• When is a bad time for me to make a decision?

When you are completing a decision making profile with a person look at their one-page profile and communication chart. See what these tell you about the best times and ways to support the person to make a decision. Talk to the person and those they know well to check this information with them and add to it. It might help to think about a decision the person has had to make in the past and then think about what worked and what did not work for them about how they were supported.