Progress for Providers Checking your progress in delivering personalised services

Introduction

This simple self assessment tool has been developed by providers and commissioners to help providers think about their progress in responding to the personalisation agenda. The tool particularly focuses on delivering personalised, individually costed services and individual service funds.

Progress for Providers has been developed for providers supporting anyone who uses adult social care. This includes organisations that provide advice and guidance or equipment services. It was developed by providers of varying sizes with a user led organisation.

The self assessment tool is simple to use. It is divided into eight sections and each section represents a key area of change and development for providers as they deliver increasingly personalised services. The areas identified were developed by working with providers who have already made significant progress, and by asking them what they had needed to change. We also worked from a commissioner perspective so that this tool reflects what innovative providers are doing, and what forward thinking commissioners would expect.

Publications

Section 2

Using person-centred thinking tools and approaches to support individuals to have choice and control in their lives

Department of Health Guidance (2010), Personalisation through person-centred planning www.dh.gov.uk

Section 3

Using person-centred thinking tools and approaches to create a person-centred culture within teams

Making it Personal for Everyone www.dimensions.org.uk

Examples

Section 1

Person-centred thinking tools and approaches

There is a course in Hull for managers to develop their skills in person-centred thinking and support their staff to make person-centred thinking a day to day habit. Contact: Tracy Meyerhoff – [email protected]

In IAS managers use the ‘Achievement Tool’ to think about successes in using person-centred thinking. Teams have a ‘person-centred thinking tool of the month’ and focus on this within team meetings and supervision. Contact: Ruth Gorman – [email protected]

In Dimensions managers use the person-centred thinking rating scale to self assess how well they know the person-centred tools and how they want to develop. Contact: Jackie Fletcher – [email protected]

Section 2

Using person-centred thinking tools and approaches to support individuals to have choice and control in their lives

In United Response they have built their capacity in person-centred thinking by training their own person-centred trainers. As well as making sure all the staff and managers are trained in person-centred thinking, the trainers are local champions for person-centred thinking and offer support for managers to develop their skills and implement change.

There are regular ‘surgeries’ for managers; to think together about how they are using and implementing person-centred thinking. United Response won a National Training Award for the difference that person-centred thinking had made in the lives of people they support and the way staff worked. Contact: Ben Harrison – [email protected]

Commissioners in Lancashire worked with a range of providers to enable them to develop their skills and knowledge in person-centred thinking and approaches through a programme called ‘Good2Great’. This was linked to their ‘Preferred Providers’ programme. Contact: Kim Haworth – [email protected]

Section 3

Using person-centred thinking tools and approaches to create a person-centred culture within teams

In Dimensions all staff are expected to have one page profiles. This started with the Executive Team and the Trustees. They also produced one page of guidance on what a great one-page profile needs to have in it. Contact: Jackie Fletcher – [email protected]

Commissioners in Lancashire expect providers to talk about how they are using person-centred thinking in tender interviews. Contact: Kim Haworth – [email protected]

Web resources

Section 1

Person-centred thinking tools and approaches

Person-centred thinking minibook.

www.hsapress.co.uk

Habits pack for managers and staff (this includes the Achievement Tool and the Person-centred thinking rating scale). www.helensandersonassociates.co.uk

Section 2

Using person-centred thinking tools and approaches to support individuals to have choice and control in their lives

Person-centred thinking minibook.

www.hsapress.co.uk

Community connecting minibook.

www.hsapress.co.uk