A practical guide to delivering personalization

Description

Personalization means people, their families and carers having choice and control over their support on a day-to-day basis. To deliver personalized services, professionals and careers need to do more than just hand over financial control; they need to know what is important to a person, the best way to support them, how they communicate and how they make decisions.

This book will show how to deliver personalization through simple, effective and evidence-based person-centered practice that changes people’s lives and helps them achieve the outcomes they want. It covers why person-centered practice is relevant to the personalization agenda and what person-centered thinking and person-centered reviews are, introducing the tools that can help you carry them out. It also explores the relationship between person-centered plans and support plans, and how person-centered practice can be used in the journey of support through adulthood – from the prevention or management of long-term health conditions to reablement, recovery, and support in old age and at the end of life. There is also a chapter on taking a person-centered approach to risk.

This is an essential guide for all staff in health and social care including service providers, managers, practitioners and students.